CRAVE MEDIA TERMS OF SERVICE
Last Updated: November 20, 2025
Welcome to Crave Media
Please read these Terms of Service carefully before using our services.
Crave Media is located at:
Crave Media
Phone: 8019174935
Website: https://www.cravemedia.io/
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SECTION 1: AGREEMENT TO TERMS
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1.1 ACCEPTANCE OF TERMS
These Terms of Service ("Terms", "Terms of Service") govern your use of Crave Media's conversion widget platform, including our website, client dashboard, widgets, and all related services (collectively, the "Service" or "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Services.
Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.
1.2 ELIGIBILITY
To use our Services, you must:
- Be at least 18 years of age
- Have the legal authority to enter into binding contracts
- Not be barred from using our Services under applicable law
- Operate a legitimate business or organization
- Provide accurate and complete registration information
If you are using our Services on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.
1.3 ACCOUNT CREATION
When you create an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized account access
- Accept responsibility for all activities under your account
You may not:
- Share your account credentials with others
- Create multiple accounts for the same business
- Use another person's account without permission
- Sell, transfer, or assign your account to others
We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods.
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SECTION 2: DESCRIPTION OF SERVICES
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2.1 CONVERSION WIDGET PLATFORM
Crave Media provides a SaaS (Software as a Service) platform that enables businesses to install conversion-optimized widgets on their websites. Our Services include:
Conversion Widgets:
- Sidebar Widget: Collapsible sidebar with customizable headlines and A/B testing
- Smart Button Widget: Floating call-to-action button with machine learning optimization
- After Hours Widget: Time-based modal overlay for scheduling and call management
Client Dashboard:
- Widget configuration and customization tools
- Real-time analytics and performance tracking
- AI-powered headline generation
- A/B testing and optimization features
- Subscription and billing management
Backend Services:
- Secure data storage and processing
- Authentication and authorization
- Payment processing integration
- Email notifications and communications
- API access for widget delivery
2.2 SERVICE AVAILABILITY
We strive to provide reliable, uninterrupted service, but we do not guarantee:
- 100% uptime or availability
- Error-free operation
- Uninterrupted access to all features
- Compatibility with all websites or browsers
We reserve the right to:
- Modify, suspend, or discontinue any feature at any time
- Perform scheduled maintenance with or without notice
- Limit or restrict access to certain features based on subscription plan
- Improve and update our Services without prior notification
2.3 SERVICE MODIFICATIONS
We may update, modify, or discontinue features of our Services at any time. We will make reasonable efforts to notify you of significant changes, but we are not obligated to maintain any specific feature indefinitely.
If we discontinue a major feature that is central to your subscription plan, we will provide reasonable notice and may offer alternatives or refunds at our discretion.
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SECTION 3: SUBSCRIPTION PLANS AND PRICING
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3.1 SUBSCRIPTION PLANS
Crave Media offers the following subscription plans:
Starter Plan ($29/month):
- 2 conversion widgets (choose any 2)
- 1 website
- 3 URL groups for headline targeting
- 3 AI-generated headlines per generation
- Widget customization and analytics
- Crave Media branding displayed
Professional Plan ($49/month):
- 2 conversion widgets (choose any 2)
- 1 website
- 5 URL groups for headline targeting
- 5 AI-generated headlines per generation
- Auto-Evolve AI optimization (30-day cycle)
- CSV analytics export
- Branding-free widgets
Premium Plan ($79/month):
- All 3 conversion widgets
- Up to 3 websites (multi-site support)
- 10 URL groups for headline targeting
- 5 AI-generated headlines per generation
- Auto-Evolve AI optimization (14-day cycle)
- CSV analytics export
- Branding-free widgets
- Priority support
Unlimited Plan (Admin-Assigned):
- Unlimited widgets and sites
- Custom features and limits
- Available by admin approval only
3.2 FREE TRIAL
New accounts receive a 14-day free trial with full access to Starter plan features.
Free Trial Terms:
- No credit card required to start trial
- Full feature access during trial period
- Trial begins on account creation date
- Trial ends 14 days after creation (at 11:59 PM UTC)
- You will receive reminder emails at 7 days and 1 day before expiration
- Widgets will stop functioning if trial expires without active subscription
You may upgrade to a paid plan at any time during the trial period. If you upgrade during trial, you will be charged immediately and your billing cycle begins.
3.3 COMPLIMENTARY ACCOUNTS
We may, at our sole discretion, grant complimentary (free) accounts to select users. Complimentary accounts:
- Are granted by administrators only
- May include any plan level (Starter, Professional, Premium)
- Are not subject to trial expiration or billing
- May be revoked at any time at our discretion
- Cannot be transferred or sold
- May have custom terms specified by administrators
Complimentary status does not create any obligation for us to continue providing free service indefinitely.
3.4 PRICING CHANGES
We reserve the right to modify subscription pricing at any time. Pricing changes will:
- Apply to new subscriptions immediately
- Apply to existing subscriptions at next renewal
- Be communicated via email at least 30 days before affecting existing customers
- Not apply retroactively to already-paid periods
If you do not agree to a price increase, you may cancel your subscription before the renewal date.
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SECTION 4: BILLING AND PAYMENT
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4.1 PAYMENT PROCESSING
All payments are processed securely through Stripe, our third-party payment processor. By providing payment information, you:
- Authorize us to charge your payment method for all fees
- Represent that you are authorized to use the payment method
- Agree to Stripe's Terms of Service and Privacy Policy
- Consent to storing your payment information securely with Stripe
We do not store complete credit card numbers on our servers. All payment data is handled by Stripe in compliance with PCI-DSS standards.
4.2 AUTOMATIC BILLING
Subscription fees are billed automatically on a recurring monthly basis.
Billing Cycle:
- Billing begins when you subscribe to a paid plan
- Charges recur monthly on the same day of the month
- If a month has fewer days (e.g., February), billing occurs on the last day
- Charges are processed automatically without additional authorization
You are responsible for:
- Maintaining valid payment information
- Ensuring sufficient funds are available
- Updating payment methods before expiration
- Monitoring billing charges and statements
4.3 FAILED PAYMENTS
If a payment fails:
Day 0: Payment Fails
- Your subscription status changes to "past_due"
- Widgets continue to function during grace period
- You receive an email notification with payment failure details
- You can update payment method via billing portal
Day 3: First Automatic Retry
- Stripe automatically attempts to charge your card again
Day 7: Second Automatic Retry
- Stripe makes final automatic retry attempt
Day 10: Account Suspension
- If payment still fails, your account is suspended
- Subscription status changes to "expired"
- All widgets stop functioning on your website
- You receive a suspension notification email
- You can reactivate by updating payment method and paying outstanding balance
We are not responsible for:
- Overdraft fees or bank charges due to failed payments
- Loss of business or revenue during suspension period
- Data loss after extended suspension (we may delete data after 60 days)
4.4 TAXES
Prices are listed in US Dollars and do not include applicable taxes. You are responsible for:
- All sales, use, value-added, and similar taxes
- Withholding taxes if required by your jurisdiction
- Providing valid tax exemption certificates if applicable
We will add applicable taxes to your invoice based on your billing address. If tax laws change, we will adjust charges accordingly.
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SECTION 5: REFUNDS AND CANCELLATIONS
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5.1 CANCELLATION POLICY
You may cancel your subscription at any time through your dashboard or by contacting support.
Cancellation Terms:
- Cancellation takes effect at the end of your current billing period
- You retain access to all features until the period ends
- No prorated refunds for partial months
- Widgets continue functioning until subscription expires
- You can resubscribe at any time without penalty
To cancel:
1. Log into your client dashboard
2. Navigate to Subscription settings
3. Click "Manage Billing" to access Stripe portal
4. Select "Cancel subscription"
OR contact our support team for assistance.
5.2 REFUND POLICY
All subscription fees are non-refundable except as required by law or at our sole discretion.
We may issue refunds in the following circumstances:
- Service outages exceeding 7 consecutive days
- Billing errors or duplicate charges
- Violation of these Terms by Crave Media
- Other exceptional circumstances at our discretion
We will NOT issue refunds for:
- Change of mind or buyer's remorse
- Failure to use the service
- Incompatibility with your website (test during free trial)
- Poor performance due to improper installation
- Cancellation mid-billing cycle
- Account suspension due to payment failure or Terms violation
5.3 CHARGEBACKS
If you initiate a chargeback or payment dispute:
- Your account will be immediately suspended
- We will provide evidence to your bank/card issuer
- If chargeback is unjustified, we may pursue collection and legal action
- You will be responsible for chargeback fees and legal costs
Please contact our support team to resolve billing disputes before initiating chargebacks.
5.4 ACCOUNT REACTIVATION
If your account is suspended due to non-payment:
- You may reactivate by paying all outstanding balances
- Update your payment method through the billing portal
- Reactivation typically occurs within 1 hour of successful payment
- We reserve the right to refuse reactivation if fraud is suspected
If your account is terminated for Terms violations, reactivation is at our sole discretion.
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SECTION 6: INTELLECTUAL PROPERTY RIGHTS
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6.1 CRAVE MEDIA INTELLECTUAL PROPERTY
All aspects of our Service, including but not limited to:
- Widget code and software
- Dashboard interface and design
- AI algorithms and optimization logic
- Documentation and training materials
- Logos, trademarks, and branding
- API architecture and infrastructure
Are owned by Crave Media or our licensors and are protected by:
- United States and international copyright laws
- Trademark laws
- Trade secret laws
- Other intellectual property rights
You may not:
- Copy, modify, or create derivative works of our software
- Reverse engineer, decompile, or disassemble our widgets
- Remove or alter any proprietary notices or labels
- Use our trademarks without written permission
- Republish, sell, or redistribute our software or documentation
- Frame or mirror any part of our Services
6.2 LICENSE GRANT TO YOU
We grant you a limited, non-exclusive, non-transferable, revocable license to:
- Access and use our Services for your business purposes
- Install our widgets on websites you own or control
- Use our dashboard to configure and manage widgets
- Access analytics data for your own widgets
This license:
- Terminates automatically if you violate these Terms
- Terminates upon subscription expiration or cancellation
- Does not include rights to our source code or proprietary technology
- Cannot be sublicensed or transferred to third parties
6.3 USER CONTENT AND DATA
You retain all ownership rights to:
- Your business information and branding
- Custom headlines and messaging you create
- Your website content and design
- Your customer data and analytics
By using our Services, you grant us a limited license to:
- Store and process your content to provide the Services
- Display your branding and messaging through our widgets
- Use your page URLs to generate AI-powered headlines
- Aggregate your analytics data for platform improvements (anonymized)
- Use your business name as a customer reference (unless you opt out)
You represent and warrant that:
- You own or have rights to all content you provide
- Your content does not violate any third-party rights
- Your content complies with all applicable laws
- You have authority to grant us the licenses described above
6.4 AI-GENERATED CONTENT
Headlines and content generated by our AI features:
- Are created specifically for your business
- May be influenced by public data and your page content
- Are provided "as-is" without guarantees of performance
- May be similar to content generated for other users
- Should be reviewed before publishing to your website
You are responsible for:
- Reviewing AI-generated content for accuracy and appropriateness
- Ensuring AI content complies with your industry regulations
- Verifying AI content doesn't infringe on trademarks or copyrights
- Editing or rejecting AI suggestions as needed
6.5 FEEDBACK AND SUGGESTIONS
If you provide feedback, suggestions, or ideas about our Services:
- We may use them without any obligation to you
- You grant us a perpetual, worldwide, royalty-free license
- We are not required to keep your feedback confidential
- You waive any claims to compensation or attribution
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SECTION 7: USER RESPONSIBILITIES AND ACCEPTABLE USE
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7.1 YOUR RESPONSIBILITIES
You are responsible for:
- Properly installing widgets on your website
- Maintaining accurate account and business information
- Complying with all applicable laws and regulations
- Obtaining necessary consents from your website visitors
- Ensuring your website content is lawful and appropriate
- Protecting your account credentials
- Monitoring widget performance and analytics
- Paying all fees on time
7.2 PROHIBITED USES
You may not use our Services to:
Illegal Activities:
- Violate any local, state, national, or international law
- Promote or facilitate illegal activities
- Infringe on intellectual property rights
- Engage in fraud, deception, or misleading practices
Harmful Content:
- Display or promote adult content, pornography, or sexual services
- Promote violence, hatred, or discrimination
- Harass, threaten, or abuse others
- Distribute malware, viruses, or harmful code
Deceptive Practices:
- Impersonate others or misrepresent your affiliation
- Create fake reviews or testimonials
- Manipulate analytics or conversion data
- Use widgets on websites you don't own without permission
System Abuse:
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our Services
- Bypass rate limits or access controls
- Use automated systems to scrape or extract data
- Overload our servers with excessive requests
Competitive Activities:
- Build a competing product using our Services
- Benchmark our performance against competitors
- Publicly disparage or defame Crave Media
- Reverse engineer our widgets or algorithms
Regulated Industries (Without Proper Disclaimers):
- Healthcare services without HIPAA compliance
- Financial services without required disclosures
- Legal services without proper licensing
- Pharmaceutical sales without regulatory approval
- Gambling or betting services (where prohibited)
7.3 WEBSITE COMPATIBILITY
You are responsible for ensuring:
- Your website is compatible with our widgets
- You have necessary rights to modify your website
- Widget installation doesn't violate your website host's terms
- Your website doesn't interfere with widget functionality
- You test widgets before deploying to production
We are not liable for:
- Conflicts with your website's code or design
- Incompatibility with your content management system
- Performance issues caused by your website's infrastructure
- Visual or functional problems on your website
7.4 COMPLIANCE WITH LAWS
You must comply with all applicable laws, including:
Privacy Laws:
- GDPR (if serving European visitors)
- CCPA (if serving California residents)
- COPPA (if your site targets children)
- Other privacy regulations in your jurisdiction
You must:
- Maintain a compliant privacy policy on your website
- Obtain necessary consents for cookies and tracking
- Honor user data rights (access, deletion, etc.)
- Notify users about data collection through widgets
Marketing Laws:
- CAN-SPAM Act (for email marketing)
- TCPA (for phone/SMS marketing)
- FTC guidelines (for advertising and disclosures)
Accessibility:
- ADA compliance (if applicable to your business)
- WCAG guidelines (recommended)
Industry-Specific Regulations:
- Healthcare: HIPAA, state medical board regulations
- Finance: SEC, FINRA, banking regulations
- Legal: State bar association rules
- Other industry-specific requirements
7.5 MONITORING AND ENFORCEMENT
We reserve the right to:
- Monitor your use of our Services for compliance
- Investigate suspected violations of these Terms
- Remove content that violates our policies
- Suspend or terminate accounts for violations
- Report illegal activities to law enforcement
- Cooperate with legal investigations
We are not obligated to monitor user content, but we may do so at our discretion.
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SECTION 8: DATA OWNERSHIP AND PRIVACY
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8.1 YOUR DATA OWNERSHIP
You retain ownership of:
- Your business and account information
- Widget configurations and customizations
- Headlines and messaging you create
- Analytics data from your widgets
- Customer contact information
We do not claim ownership of your data.
8.2 OUR USE OF YOUR DATA
We collect and use your data as described in our Privacy Policy to:
- Provide and improve our Services
- Process payments and manage subscriptions
- Send transactional communications
- Generate AI-powered recommendations
- Analyze platform performance (anonymized)
- Comply with legal obligations
8.3 DATA EXPORT AND PORTABILITY
You may export your data at any time:
- Widget configurations (manual copy from dashboard)
- Analytics data (CSV export for Pro/Premium plans)
- Headline history and performance data
- Account information
We provide data export in common formats (CSV, JSON) to facilitate portability.
8.4 DATA RETENTION AND DELETION
Account Data:
- Retained while your account is active
- Retained for 30 days after cancellation (for reactivation)
- Permanently deleted after 30-day grace period
Analytics Data:
- Retained indefinitely for historical reporting
- You may manually delete through dashboard controls
- Deleted upon written request (may take up to 30 days)
Backup Data:
- Retained in automated backups for 30 days
- Not immediately accessible after deletion request
- Permanently deleted after retention period
Legal Obligations:
- Some data may be retained longer if required by law
- Billing records retained for 7 years (tax compliance)
- Legal hold data retained per court orders
8.5 DATA SECURITY
We implement industry-standard security measures:
- Encrypted data transmission (SSL/TLS)
- Encrypted password storage (bcrypt)
- Row-level security policies
- Regular security audits
- Access controls and monitoring
However, no system is 100% secure. You acknowledge that:
- Internet transmission is not completely secure
- You use our Services at your own risk
- We cannot guarantee absolute security
- You are responsible for maintaining password security
8.6 PRIVACY POLICY
Our Privacy Policy governs data collection and use. By agreeing to these Terms, you also agree to our Privacy Policy. Please review it carefully.
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SECTION 9: THIRD-PARTY SERVICES AND INTEGRATIONS
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9.1 THIRD-PARTY SERVICE PROVIDERS
Our Services rely on third-party providers:
Supabase (Database & Authentication):
- Stores your account and analytics data
- Subject to Supabase Terms and Privacy Policy
Stripe (Payment Processing):
- Processes all subscription payments
- Subject to Stripe Terms and Privacy Policy
Anthropic Claude AI (Headline Generation):
- Generates AI-powered headlines
- Subject to Anthropic Terms and Privacy Policy
Brevo (Email Delivery):
- Sends transactional and notification emails
- Subject to Brevo Terms and Privacy Policy
Vercel (API Hosting):
- Hosts our backend API infrastructure
- Subject to Vercel Terms and Privacy Policy
jsdelivr CDN (Widget Delivery):
- Delivers widget scripts to websites globally
- Subject to jsdelivr Terms and Privacy Policy
9.2 THIRD-PARTY TERMS
Your use of our Services may be subject to third-party terms. You agree to:
- Comply with all applicable third-party terms
- Review terms of integrated services
- Accept that third-party service issues may affect our Services
- Hold us harmless for third-party service failures
9.3 THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services. We are not responsible for:
- Content or practices of third-party sites
- Privacy policies of external services
- Accuracy or reliability of third-party information
- Damage or loss from use of third-party services
We recommend reviewing privacy policies and terms of any third-party services you use.
9.4 THIRD-PARTY INTEGRATION CHANGES
If a third-party service:
- Changes pricing or terms significantly
- Discontinues service
- Becomes incompatible with our platform
We will:
- Make reasonable efforts to find alternatives
- Notify you of significant changes
- Update our Services to maintain functionality
However, we are not liable for disruptions caused by third-party service changes.
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SECTION 10: WARRANTIES AND DISCLAIMERS
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10.1 SERVICE PROVIDED "AS-IS"
OUR SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:
- Warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
- Title
- Quiet enjoyment
- Accuracy or completeness
- Uninterrupted or error-free operation
10.2 NO GUARANTEE OF RESULTS
WE DO NOT GUARANTEE OR WARRANT THAT:
- Our widgets will increase your conversions or revenue
- AI-generated headlines will outperform your existing content
- A/B testing will yield statistically significant results
- Our Services will meet your specific requirements
- Our Services will be compatible with all websites
- Service will be uninterrupted, timely, secure, or error-free
- Results obtained from the Service will be accurate or reliable
- Defects will be corrected
10.3 AI-GENERATED CONTENT DISCLAIMER
AI-GENERATED HEADLINES AND CONTENT:
- Are provided for convenience only
- May contain errors, inaccuracies, or inappropriate suggestions
- Should be reviewed before publication
- May not be suitable for all industries or purposes
- Do not constitute professional marketing advice
- Are generated by third-party AI (Anthropic Claude)
YOU ARE SOLELY RESPONSIBLE FOR:
- Reviewing and approving all AI content before use
- Ensuring AI content complies with your industry regulations
- Verifying AI content accuracy and appropriateness
- Editing or rejecting unsuitable AI suggestions
10.4 EXTERNAL FACTORS
We are not responsible for performance issues caused by:
- Your website's code, design, or infrastructure
- Your internet connection or hosting provider
- Your browser compatibility or settings
- Third-party plugins or scripts on your site
- User device limitations or configurations
10.5 BETA FEATURES
We may offer beta, preview, or experimental features. These features:
- Are provided "as-is" without support or warranties
- May contain bugs or errors
- May be modified or discontinued at any time
- Should not be used for critical business functions
- Are clearly labeled as "Beta," "Preview," or "Experimental"
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SECTION 11: LIMITATION OF LIABILITY
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11.1 LIABILITY CAP
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF:
- The total amount you paid to us in the 12 months preceding the claim, OR
- $100 USD
THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING:
- Breach of contract
- Breach of warranty
- Negligence
- Strict liability
- Misrepresentation
- Any other tort or legal theory
11.2 EXCLUSION OF DAMAGES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:
Indirect Damages:
- Lost profits or revenue
- Lost business opportunities
- Loss of goodwill or reputation
- Loss of data or information
- Cost of substitute services
Consequential Damages:
- Business interruption
- Loss of customers or clients
- Reduced website traffic or conversions
- Damage to your website or systems
Incidental and Special Damages:
- Any damages beyond direct monetary loss
- Emotional distress
- Punitive or exemplary damages
THIS EXCLUSION APPLIES EVEN IF:
- We were advised of the possibility of such damages
- The remedy fails of its essential purpose
- Damages were foreseeable
11.3 EXCEPTIONS
Some jurisdictions do not allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Gross negligence or willful misconduct
- Any liability that cannot be excluded by law
11.4 SOLE REMEDY
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS:
- Cancellation of your subscription, and
- Recovery of amounts paid (subject to liability cap above)
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SECTION 12: INDEMNIFICATION
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12.1 YOUR INDEMNIFICATION OBLIGATIONS
You agree to indemnify, defend, and hold harmless Crave Media, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees, arising from or relating to:
Your Use of Services:
- Your breach of these Terms
- Your violation of any law or regulation
- Your violation of third-party rights
- Content you submit or display through our Services
Your Website:
- Content displayed on your website
- Claims by your website visitors
- Injuries or damages caused by your website
- Privacy or security breaches on your website
Widget Installation:
- Improper widget installation
- Conflicts with your website code
- Misleading or deceptive widget messaging
- Non-compliance with advertising laws
Your Business Practices:
- Products or services you offer
- Marketing or sales practices
- Customer disputes or complaints
- Regulatory violations
12.2 DEFENSE OF CLAIMS
If we seek indemnification from you:
- We will promptly notify you of the claim
- You will assume control of defense and settlement
- We may participate in defense at our own expense
- You will not settle without our written consent if settlement imposes obligations on us
12.3 OUR INDEMNIFICATION (LIMITED)
We will indemnify you against third-party claims that our Services infringe on their intellectual property rights, provided:
- You promptly notify us of the claim
- You give us control of defense and settlement
- You cooperate with our defense efforts
Our obligations do not apply if infringement results from:
- Your modification of our Services
- Your combination of our Services with other products
- Your continued use after we notified you to stop
- Your use not in accordance with these Terms
Our sole obligation for infringement claims is to, at our option:
- Obtain rights for you to continue using the Services
- Modify the Services to be non-infringing
- Replace the Services with non-infringing alternatives
- Terminate your access and refund prepaid fees (prorated)
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SECTION 13: DISPUTE RESOLUTION
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13.1 INFORMAL RESOLUTION
Before filing a legal claim, you agree to:
- Contact us at the email provided below
- Describe the dispute in detail
- Propose a reasonable resolution
- Give us 30 days to respond and attempt resolution
We will work in good faith to resolve disputes amicably.
13.2 GOVERNING LAW
These Terms are governed by the laws of the State of Utah, United States, without regard to conflict of law principles.
13.3 JURISDICTION AND VENUE
You agree that any legal action or proceeding related to these Terms or our Services shall be brought exclusively in the state or federal courts located in Salt Lake County, Utah, and you consent to the jurisdiction of such courts.
13.4 ARBITRATION AGREEMENT (OPTIONAL)
[If you choose to include mandatory arbitration, insert arbitration clause here. If not, you can remove this section or state:]
Either party may elect to resolve disputes through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall be conducted in Salt Lake County, Utah, unless otherwise agreed.
13.5 CLASS ACTION WAIVER
YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO BRING CLAIMS AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. YOU MAY ONLY RESOLVE DISPUTES ON AN INDIVIDUAL BASIS.
This waiver applies to all claims under these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.
13.6 JURY TRIAL WAIVER
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND CRAVE MEDIA WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES.
13.7 LIMITATIONS PERIOD
You must bring any claim within one (1) year after the cause of action arises, or the claim is permanently barred.
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SECTION 14: TERM AND TERMINATION
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14.1 TERM
These Terms begin when you create an account and continue until your account is terminated.
14.2 TERMINATION BY YOU
You may terminate these Terms at any time by:
- Canceling your subscription through your dashboard
- Contacting our support team
- Requesting account deletion
Upon termination:
- You will retain access until the end of your paid period
- No refunds for partial months
- Your data will be retained for 30 days (for reactivation)
- After 30 days, your data will be permanently deleted
14.3 TERMINATION BY US
We may suspend or terminate your account immediately if you:
- Violate these Terms or our policies
- Fail to pay fees when due (after 10-day grace period)
- Engage in fraudulent or illegal activities
- Abuse our Services or staff
- Pose a security risk to our platform
- Damage our reputation or business
We may also terminate your account:
- With 30 days notice for any reason
- If we discontinue the Services entirely
- If required by law or court order
14.4 EFFECTS OF TERMINATION
Upon termination:
- Your license to use our Services immediately ends
- All widgets stop functioning on your website
- You must stop using our trademarks and branding
- Outstanding fees become immediately due
- We may delete your data per our retention policy
Provisions that should survive termination:
- Payment obligations
- Indemnification obligations
- Disclaimers and limitations of liability
- Intellectual property protections
- Dispute resolution provisions
14.5 DATA RETRIEVAL AFTER TERMINATION
After termination, you have 30 days to:
- Export your data from the dashboard
- Save widget configurations
- Download analytics reports (if available on your plan)
After 30 days, we may permanently delete your data and cannot guarantee retrieval.
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SECTION 15: CHANGES TO TERMS
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15.1 MODIFICATIONS
We may modify these Terms at any time by:
- Posting updated Terms on our website
- Updating the "Last Updated" date
- Notifying you via email (for material changes)
- Displaying a notice in your dashboard
15.2 YOUR ACCEPTANCE
By continuing to use our Services after Terms are modified:
- You accept the updated Terms
- The new Terms supersede all prior versions
- Your continued use constitutes acceptance
If you do not agree to modified Terms:
- You must stop using our Services
- You may cancel your subscription before renewal
- Cancellation does not waive fees already owed
15.3 MATERIAL CHANGES
For material changes that significantly affect your rights, we will:
- Provide at least 30 days notice
- Clearly describe the changes
- Give you the option to cancel before changes take effect
- May require affirmative acceptance for certain changes
Material changes may include:
- Significant price increases
- Reduction of features or functionality
- Changes to dispute resolution procedures
- New liability limitations
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SECTION 16: GENERAL PROVISIONS
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16.1 ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Crave Media regarding our Services and supersede all prior agreements, understandings, and communications.
16.2 ASSIGNMENT
You may not assign or transfer these Terms or your account without our written consent. Any attempted assignment in violation of this section is void.
We may assign these Terms or our rights and obligations without your consent in connection with:
- A merger or acquisition
- Sale of assets
- Corporate restructuring
- Any other change of control
16.3 SEVERABILITY
If any provision of these Terms is found to be invalid, illegal, or unenforceable:
- The invalid provision will be modified to achieve its intent to the extent possible
- If modification is not possible, the provision will be severed
- All other provisions remain in full force and effect
16.4 WAIVER
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.
16.5 NO THIRD-PARTY BENEFICIARIES
These Terms do not create any third-party beneficiary rights except as expressly stated herein.
16.6 FORCE MAJEURE
We are not liable for failure to perform obligations due to causes beyond our reasonable control, including:
- Natural disasters (earthquakes, floods, fires)
- Acts of war or terrorism
- Government actions or regulations
- Internet or telecommunications failures
- Third-party service provider outages
- Pandemics or public health emergencies
- Labor disputes or strikes
During force majeure events, our obligations are suspended for the duration of the event.
16.7 NOTICES
Legal notices must be sent to:
Crave Media
Email: [Your legal notice email]
Phone: 8019174935
Address: [Your physical mailing address]
We may provide notices to you:
- Via email to your registered email address
- By posting on our website or dashboard
- Through in-app notifications
Notices are effective:
- For email: When sent to your registered address
- For posting: Upon publication
- For physical mail: 3 business days after mailing
16.8 HEADINGS
Section headings are for convenience only and do not affect interpretation of these Terms.
16.9 RELATIONSHIP
These Terms do not create a partnership, joint venture, employment, or agency relationship between you and Crave Media. You may not bind us or make commitments on our behalf.
16.10 EXPORT COMPLIANCE
You may not use or export our Services in violation of U.S. export laws and regulations. You represent that you are not:
- Located in a country subject to U.S. government embargo
- Listed on any U.S. government list of prohibited or restricted parties
16.11 GOVERNMENT USE
Our Services are "commercial items" as defined in FAR 2.101. If acquired by or on behalf of any U.S. government agency, our Services are subject to the license rights and restrictions in these Terms.
16.12 LANGUAGE
These Terms are provided in English. Any translations are for convenience only. In case of conflict, the English version prevails.
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SECTION 17: ADDITIONAL TERMS FOR SPECIFIC FEATURES
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17.1 AI HEADLINE GENERATION
When using our AI headline generation feature:
- You acknowledge headlines are AI-generated and may require editing
- You are responsible for reviewing and approving all AI content
- AI usage is subject to rate limits based on your plan
- We use Anthropic Claude AI; you agree to their policies
- We may temporarily fetch your page content to improve relevance
- Generated headlines are not guaranteed to improve conversions
17.2 WIDGET CUSTOMIZATION
When customizing widgets:
- You are responsible for ensuring color combinations are readable
- WCAG accessibility compliance is your responsibility
- Custom code or scripts may void support eligibility
- Customizations may not work on all devices or browsers
- We may reset customizations if they cause technical issues
17.3 ANALYTICS AND REPORTING
Analytics data:
- Is provided for informational purposes only
- May have delays or inaccuracies
- Should not be used as the sole basis for business decisions
- May be affected by ad blockers or privacy tools
- Can be deleted by you at any time
- Is aggregated (anonymized) for platform improvements
CSV export feature:
- Available on Professional and Premium plans only
- Exports data in current state (no historical reconstruction)
- Limited to data retention period
- May have row limits for very large datasets
17.4 MULTI-SITE SUPPORT (PREMIUM PLAN)
If you have multi-site support:
- Each site must be owned or controlled by you
- Sites must comply with these Terms independently
- Analytics are tracked separately per site
- Parent-child site relationships cannot be transferred
- We may verify site ownership before activating additional sites
17.5 AUTO-EVOLVE FEATURE
Auto-Evolve AI optimization:
- Automatically generates new headline variants
- Operates on a schedule (14 or 30 days based on plan)
- Requires sufficient analytics data for best results
- Can be disabled at any time
- Does not guarantee improved performance
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SECTION 18: COMPLIANCE AND CERTIFICATIONS
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18.1 PRIVACY COMPLIANCE
We are committed to privacy compliance. Our Services are designed to support:
- GDPR compliance (for EU visitors)
- CCPA compliance (for California residents)
- Other privacy regulations
However, YOU are responsible for:
- Your website's privacy policy
- Obtaining necessary user consents
- Honoring user data rights
- Complying with privacy laws in your jurisdiction
18.2 SECURITY CERTIFICATIONS
We implement industry-standard security practices:
- Encrypted data transmission (SSL/TLS)
- Secure authentication (JWT tokens)
- Row-level security policies
- Regular security audits
However, we do not currently hold formal certifications such as:
- SOC 2 Type II
- ISO 27001
- PCI-DSS (Stripe handles payment processing)
18.3 ACCESSIBILITY
We strive to make our Services accessible, but we do not guarantee:
- Full WCAG 2.1 AA compliance
- Compatibility with all assistive technologies
- ADA compliance certification
If you encounter accessibility issues, please contact us.
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SECTION 19: CONTACT INFORMATION
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For questions, concerns, or notices regarding these Terms, please contact us:
Crave Media
Email: [Your support/legal email address]
Phone: 8019174935
Website: https://www.cravemedia.io/
Mailing Address:
[Your physical business address]
[City, State ZIP]
Support Hours:
[Your support hours, e.g., Monday-Friday, 9 AM - 5 PM MT]
Response Time:
We aim to respond to all inquiries within 1-2 business days.
For urgent issues affecting active subscriptions, please mark your message as "URGENT" in the subject line.
Legal Department:
For legal notices, disputes, or formal communications, use the email address and mailing address provided above and mark correspondence as "ATTN: Legal Department."
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ACKNOWLEDGMENT
BY CREATING AN ACCOUNT, CLICKING "I AGREE," OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT:
- You have read and understood these Terms of Service
- You agree to be bound by these Terms
- You have the authority to enter into this agreement
- You will comply with all applicable laws and regulations
- You have reviewed our Privacy Policy
If you do not agree to these Terms, you may not use our Services.
Thank you for choosing Crave Media. We're excited to help grow your business with our conversion widgets.
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END OF TERMS OF SERVICE
